At MyDoctorPlan, we appreciate that the privacy of your personal information is important to you and are committed to safeguarding the privacy of your information. Here are the measures we take to safeguard and protect your privacy:
Non-Public Information We Collect
As part of our work required to enroll you in our program, we must collect certain non-public information from you. In particular, we collect the following kinds of information such as your name, address, phone number, and information about your family and dependents. All credit card payments are processed through our third-party payment processor, Braintree. We do not collect or retain your credit card details.
In order to protect and safeguard your personal information that is not in the public domain, we maintain physical, electronic and procedural security measures that comply with applicable legal and regulatory standards, including PCI DSS. We restrict access to this private information to such information to our employees who are trained in the proper handling of client information and have a legitimate business need to access that information.
Information We Disclose
Thank you for purchasing a Telemedicine subscription at www.mydoctorplan.com, operated by PTS Financial Services.
Refunds: You are eligible for a full refund within 30 days of your purchase. Please contact PTS within this time period to request your refund and cancel your subscription. Cancelation: For monthly subscriptions, your request to cancel must be received by PTS before the last day of the month. Cancelations will be effective on the first date of the month following PTS’s receipt of your notification from you of your desire to cancel. If you are on an annual payment schedule, your request to cancel must be received before the anniversary date of the purchase of your subscription to be eligible.
If you have any additional questions, would like to request a refund, or If you believe there is an error with any billing concerning your account feel free to contact us and we will make our best efforts to resolve any issue. Please email us at firstname.lastname@example.org or by phone at (678) 648-1047